Switching to G.Network.

There are multiple ways to get G Network Full Fibre broadband.

Online

You can browse the products and offers on our website and purchase online.

Phone

You can reach our sales advisors by calling 0800 084 3737 or sending an email to sales@g.network. 

They will help you choose the best tariff for your needs. 

Yes, you’ve got options. 

Upgrades/downgrades

You can upgrade or downgrade your speed anytime up to 72 hours before your installation date. If you’re inside that 72-hour window, we’ll get you installed first, then help you make the change.

Upgrades can be done anytime during your contract (as long as you stick to the same term). Downgrades are also possible, though a fee may apply.

Extras and add ons

Need extras? You can add things like Full-On-WiFi or a static IP whenever it suits you. Just give us a shout on 0203 909 4555.

Once you’ve placed your order - whether online or over the phone - one of our London-based Connections Advisors will give you a call within 48 hours. They’ll walk you through what happens next and get your installation booked in.

Want the full picture? 

We’ve put together a step-by-step guide so you know exactly what to expect.

Got a question? 

Give us a ring on 0203 909 4555, we’re here to help.

For assistance with renewing your contract, please contact one of our advisors on 0203 909 4555.

Make sure you have your G.network order number as we will need this to find your account.

We’re rolling out our network across London. To check if our services are available in your area, you can use the our availability checker.

Alternatively, you can contact our sales team who will be able to advise whether we serve your address. 

• Phone: 0800 084 3737 
• Email: sales@g.network

Our engineers will work efficiently to install your broadband with minimal disruption. Here’s what you should know: 

• A small, pencil-sized hole may need to be drilled to bring the fibre into your property. Our engineers will ensure the area is clean afterward. 
• An adult must be present during the installation. 
• The installation usually takes up to three hours to complete, but this may vary depending on the complexity of the installation.  

Once the installation is finished, our engineers will perform a speed test to confirm your new internet speeds. Your billing period will begin once you're satisfied with the setup. 

For more details about the installation process please check out our handy installation guide.

Most installations are booked into half-day slots:

• Morning: 9am–1pm
• Afternoon: 1pm–5pm

If you’ve got a preferred time, just let us know when you’re booking your appointment — we’ll do our best to make it work.

Need an update or have a question? Give us a call on 0203 909 4555 and we’ll get you sorted.

In some cases, an engineer visit may come with a fee, usually when it’s tied to your service agreement, a specific request, or technical support that falls outside standard setup.

Not sure why you were charged? 

Just give us a call on 0203 909 4555. We’ll walk you through it and make sure everything’s clear.

Nice one, you’re stepping into a home that’s already connected.

Just get in touch with our sales team on 0203 909 4555 or place a new order online, and we’ll take it from there. We’ll make sure the connection’s set up properly in your name and ready to go when you move in.

A G.Network router is included with all residential tariffs, this will be pre-configured with a WiFi password and code in order to access the service. 

There will be ethernet ports available that can be used to hardwire into the router. For business tariffs we provide a termination point in the property.

 An optional WiFi router is available if you require one otherwise you'll be responsible for connecting our network to your associated infrastructure.