These Terms and Conditions (“Terms”) govern this Buyout Payment Offer.

“Definitions”

1. Eligible Products are all residential broadband products available on the G.Network website for a minimum 2-year contract term.
2. The Promotion Period is from 19th February 2024 to 11th April 2025. 

“The Offer”

1. New residential customers who purchase an Eligible Product during the Promotion Period can get up to £150  towards any early termination charges payable when ending their existing broadband agreement before the end of their minimum term.

“Eligibility Criteria”

2. To be eligible to submit a claim you must:

a. have an existing agreement with another service provider for residential broadband services and still be within your minimum term;

b. been charged an early termination charge by your existing provider for ending your agreement with them before the expiry of the minimum term;

c. Register for the Buyout offer within 14 days of completing your order and before your G.Network service is activated.

d. Submit your claim and provide a copy of your final bill within 45 days of your G.Network service being activated. 

e. Have a G.Network service that is activated by 30 April 2025. Claims submitted after this deadline will not be valid and G.Network will be under no obligation to pay you a Buyout Payment.  Any Buyout Payment made by G.Network as a result of a claim made after the date set out above shall be made entirely at G.Network's discretion.

f. provide a copy of your final bill via the Portal or by email to G.Network’s customer service at customerservice@g.network.

“How do I claim the Buyout Offer”

1. To claim, customers must register for the Buyout offer. An email, requesting customers to register for the Buyout offer will be sent after you place a G.Network broadband order. A confirmation email for successful registration will be sent. Your Buyout Payment will not be automatically processed as part of your order for the Eligible Product.

2. To validate a claim for the Buyout Offer, customers who have registered a claim will be asked to send a copy of their final bill.  The final bill must:

a. clearly and distinctly show the early termination charges payable.

b. be in the same name as the name on the G.Network order

c. be for services at the same address as the G.Network order – except where the customer is moving home in which case additional proof will be requested

d. not pre-date the date your G.Network order was completed.

e. Where your current offering is a bundled service which includes other services such as TV, Telephone, and Mobile service then you will only be eligible for a Buyout Payment where your bundled proposition includes a broadband service. The buyout payment will only be for the early termination charge of broadband service.

“How much will my Buyout Payment Be?”

1. The Buyout Payment will be the lower of £150  or the actual early termination fee charged by your existing provider  

2. If approved, and your service is activated with us, the Buyout Payment will be made via BACS to a UK Bank Account which must be in the same name as the G.Network account holder.

“Other important Terms”

1. We recommend that you do not cancel your agreement with your existing provider until your service is active with us.  

2. The 3-month satisfaction guarantee does not apply to this offer.

3. Customers must have an active Direct Debit set up with G.Network

4. This offer cannot be used in conjunction with any other offer, additional discounts, or promotion unless expressly specified in the terms and conditions of another offer, discount or promotion.

5. G.Network reserves the right to withdraw the Buyout Offer at any time

6. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.

7. Your personal data will be processed in accordance with G.Network’s privacy policy.

‘’When will I get my gift?’’

Once you have made a successful claim, your details will be provided to MLP for the fulfilment of the cashback. MLP will contact you via email to the email address associated with your G.Network account to request your bank account details.

Your cashback payment can only be made to the person named on your G.Network account. 

You will have 30 days from the date on your email to enter your bank account details. 

When you have provided your bank account details, your payment will be made within 10 working days and you will be notified via email once it has been sent. Your payment will arrive in your account within 3-5 working days from this date.

PROMOTER: G.Network Communications Limited Registration Number 10057745, registered office 69 Wilson Street, London, EC2A 2BB

This campaign is fulfilled and managed by The Marketing Lounge Partnership (MLP), The Cowshed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG.

G.Network's Market Beating Price tracks the prices of major providers (as defined by Ofcom) to provide you with better-than-market average prices, which are independently verified by FDM. Terms and conditions apply.

13x faster than UK's average download speed based on G.Networks Gigafast product with up to 900 Mb download speed vs 69.4 Mb UK average. Source: 2023 Ofcom UK Home broadband performance data.

New customers can terminate their service within the first three months without cancellation charges by providing a 30-day notice. Certain Promotional Products and Offers are excluded, see specific offer terms for details.

G. Network's satisfaction guarantee is up to four times longer compared to the average offered by BT, Sky, Virgin Media, Talk Talk, Vodafone, Plusnet, and EE. This claim has been independently verified by FDM.

We are rated #1 on Trustpilot as the leading Full Fibre Broadband provider exclusively serving London (22nd January 2025)