300Mb from just £20 a month.
Select one of our 2-year packages and if you're in contract with another provider, we’re offering you up to £150 of your exit fee from your current provider. (Full terms and conditions below**).
1. Order your Full-Fibre plan
2. Register for the Buyout Offer
3. Relax while we set up your speedy new broadband
4. Cancel your previous contract
It’s time to let your previous provider know you’re leaving. Keep in mind, most providers require 30 days’ notice before the cancellation is complete.
If you switched using One Touch Switch, your contract will be automatically cancelled as part of the process. You can continue to step 5.
5. Keep an eye out for your final bill
6. Upload your final bill
7. Get your cash
Buyout Offer FAQ's.
How do I know if I am still in contract?
Your contract end date should be clearly marked on your broadband bill or via your online account in the package details section. Alternatively, you can contact your provider's customer service team to check.
Where is my final bill?
We recommend you download your final bill from your online account portal. Once your service is terminated, it usually takes a few days for your provider to issue your final bill.
The process for finding your final bill might differ slightly based on your provider. Here is a general guide to help you track it down:
- Select “Billing & Payments”
- Click “Latest bill or Billing history or Billing summary”.
- Click Download PDF next to the date you’re interested in
After downloading your final bill, you will need to submit it through our online portal. We will send you an email reminder with a link to access this portal after your G.Network service has been activated, making the process as smooth as possible.
How do I get paid?
You will receive an email asking you to upload your final bill to our online portal. Our team will then process your claim and make sure it all lines up with our terms and conditions. Once validated, we will get in touch and request your bank account details for payment. Please make sure that the name on your bank account matches the name on your G.Network order. After you have provided these details, the payment will be processed within 10 working days. Your payment will be either the full amount of your exit fee, or £150, whichever is lower.
When will I be paid?
After you have sent us a copy of your final bill we expect to carry out all our checks and confirm your Buyout offer within 3 working days. Then we’ll process the payment within 10 days of you submitting your bank account details via our secure online portal. Once processed, it can take 3-5 days for this to appear in your bank account.
Important Bits.
*13x faster than UK's average download speed
** Buyout Payment Offer terms and conditions
These Terms and Conditions (“Terms”) govern this Buyout Payment Offer.
“Definitions”
- Eligible Products are all residential broadband products available on the G.Network website for a minimum 2-year contract term.
- The Promotion Period is from 19th February 2024 to 31st of March 2025.
“The Offer”
1. New residential customers who purchase an Eligible Product during the Promotion Period can get up to £150 towards any early termination charges payable when ending their existing broadband agreement before the end of their minimum term.
“Eligibility Criteria”
2. To be eligible to submit a claim you must:
a. have an existing agreement with another service provider for residential broadband services and still be within your minimum term;
b. been charged an early termination charge by your existing provider for ending your agreement with them before the expiry of the minimum term;
c. Register for the Buyout offer within 14 days of completing your order and before your G.Network service is activated.
d. Submit your claim and provide a copy of your final bill within 45 days of your G.Network service being activated.
e. Have a G.Network service that is activated by 31 April 2025. Claims submitted after this deadline will not be valid and G.Network will be under no obligation to pay you a Buyout Payment. Any Buyout Payment made by G.Network as a result of a claim made after the date set out above shall be made entirely at G.Network's discretion.
f. provide a copy of your final bill via the Portal or by email to G.Network’s customer service at customerservice@g.network.
“How do I claim the Buyout Offer”
1. To claim, customers must register for the Buyout offer. An email, requesting customers to register for the Buyout offer will be sent after you place a G.Network broadband order. A confirmation email for successful registration will be sent. Your Buyout Payment will not be automatically processed as part of your order for the Eligible Product.
2. To validate a claim for the Buyout Offer, customers who have registered a claim will be asked to send a copy of their final bill. The final bill must:
a. clearly and distinctly show the early termination charges payable.
b. be in the same name as the name on the G.Network order
c. be for services at the same address as the G.Network order – except where the customer is moving home in which case additional proof will be requested
d. not pre-date the date your G.Network order was completed.
e. Where your current offering is a bundled service which includes other services such as TV, Telephone, and Mobile service then you will only be eligible for a Buyout Payment where your bundled proposition includes a broadband service. The buyout payment will only be for the early termination charge of broadband service.
“How much will my Buyout Payment Be?”
1. The Buyout Payment will be the lower of £150 or the actual early termination fee charged by your existing provider
2. If approved, and your service is activated with us, the Buyout Payment will be made via BACS to a UK Bank Account which must be in the same name as the G.Network account holder.
“Other important Terms”
1. We recommend that you do not cancel your agreement with your existing provider until your service is active with us.
2. The 3-month satisfaction guarantee does not apply to this offer.
3. Customers must have an active Direct Debit set up with G.Network
4. This offer cannot be used in conjunction with any other offer, additional discounts, or promotion unless expressly specified in the terms and conditions of another offer, discount or promotion.
5. G.Network reserves the right to withdraw the Buyout Offer at any time
6. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.
7. Your personal data will be processed in accordance with G.Network’s privacy policy.
‘’When will I get my gift?’’
Once you have made a successful claim, your details will be provided to MLP for the fulfilment of the cashback. MLP will contact you via email to the email address associated with your G.Network account to request your bank account details.
Your cashback payment can only be made to the person named on your G.Network account.
You will have 30 days from the date on your email to enter your bank account details.
When you have provided your bank account details, your payment will be made within 10 working days and you will be notified via email once it has been sent. Your payment will arrive in your account within 3-5 working days from this date.
PROMOTER: G.Network Communications Limited Registration Number 10057745, registered office 69 Wilson Street, London, EC2A 2BB
This campaign is fulfilled and managed by The Marketing Lounge Partnership (MLP), The Cowshed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG.
Free installation promotion terms and conditions
These Terms and Conditions (“Terms”) govern this Residential Free Installation Promotion (the “Promotion”).
Definitions
1. “Eligible Customers”: new residential G.Network customers only.
2. “Eligible Products”:
- Residential Superfast 150Mb
- Residential Ultrafast 300Mb
- Residential Gigafast 1Gb
- Residential Gigafast Extra 1Gb
3. “Minimum Term”: a minimum contract term as applicable to the Eligible Product for 12 or 24 months contract terms only.
4. “Promotion Period”: 04 December 2024 to 23 December 2024.
The Promotion
Eligible Customers who purchase an Eligible Product from the G.Network website for the applicable Minimum Term during the Promotion Period will be eligible for the promotional price as set out below:
- a. Residential Superfast 150Mb: Free installation
- b. Residential Ultrafast 300Mb: Free installation
- c. Residential Gigafast 1Gb: Free installation
- d. Residential Gigafast Extra 1Gb: Free installation
Other important terms
1. This Promotion does not apply to any 1 month contract term.
2. The 3-month satisfaction guarantee is applicable to this Promotion.
3. This Promotion does not apply to monthly rolling contracts.
4. Eligible Products purchased for a Minimum Term of 24 months can be used in conjunction with the Buyout Offer. Please see the full terms and conditions of the Buyout Offer for more details, as is available on our website.
5. Subject to section 3 above, this Promotion cannot otherwise be used in conjunction with any other offer, additional discounts or promotions.
6. G.Network reserves the right to withdraw this Promotion at any time.
7. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.
8. Your personal data will be processed in accordance with G.Network’s Privacy Notice.
PROMOTER: G.Network Communications Limited Registration Number 10057745, registered office 69 Wilson Street, London, EC2A 2BB.