In contract? No worries.

How to switch from BT to G.Network

At G.Network, we’re installing brand new, fibre optic connections directly to the people of London. This means our broadband is totally independent from BT. If you’re thinking of switching, you could have both services running at the same time, and you might not even have to pay for both contracts.

1) Order your G.Network full fibre broadband online

After you've placed your order, one of our team will be in touch to arrange a survey and an installation date to make sure you won’t experience any down time.

2) If you’re in contract with BT, you can still switch

You can switch to G.Network today and pay nothing until your current BT contract ends*. Just choose our Buy Out product, let us know how long you have left on your current BT contract, and we’ll give you free G.Network broadband until your BT contract ends. 

3) Find your BT contract end date

Log in to the MyBT account portal 

Select “My Orders” from the Support menu 

Select your current broadband contract and select “Show contract terms” 

Your contract details, including your contract end date should be listed under “Contract Terms”. 

Screenshot this, including your name. You might want to remove other personal details such as your phone number and bank details.

Send it to us in an email, with your full name and G.Network order number to buyout@g.network

4) Give cancellation notice to your service with BT

When your G.Network service is up and running, you can cancel your contract with BT. Doing this will make sure that you don’t experience any down time.

Like many other providers, you’re required to give BT 30 days’ notice before moving on if you’re still within your commitment period. It’s likely you’ll need to pay for the remainder of your contract. But don’t worry, your G.Network service will be free until your BT contract ends, as long as you’ve chosen our Buy Out option.

You can also check if you can cancel without these fees. For example, if you’ve experienced extremely slow broadband, had price rises mid-contract or if you have complaints about the service.

If your BT package includes other services like movies or sports channels, check to see if you can keep them – they’ll probably work with G.Network too.

How to switch to G.Network from Sky

At G.Network, we’re installing brand new, fibre optic connections directly to the people of London. This means our broadband is totally independent from Sky. If you’re thinking of switching, you could have both services running at the same time, and you might not even have to pay for both contracts.

1) Order your G.Network full fibre broadband online

After you've placed your order, one of our team will be in touch to arrange a survey and an installation date to make sure you won’t experience any down time

2) If you’re in contract with Sky, you can still switch

You can switch to G.Network today and pay nothing until your current Sky contract ends*. Just choose our Buy Out product, let us know how long you have left on your current Sky contract, and we’ll give you free G.Network broadband until your Sky contract ends. 

3) Find your Sky contract end date

• Open the My Sky app 
• Click on the Your Products option 
• Select Broadband from the top line 
• You’ll find your contract end date displayed here 
• Screenshot this, including your name. You might want to remove other personal details such as your phone number and bank details.
• Send it to us in an email, with your full name and G.Network order number to buyout@g.network 

4) Give cancellation notice to your service with Sky

When your G.Network service is up and running, you can cancel your contract with Sky. Doing this will make sure that you don’t experience any down time. Like many other providers, you’re required to give Sky 30 days’ notice before moving on if you’re still within your commitment period. It’s likely you’ll need to pay for the remainder of your contract. But don’t worry, your G.Network service will be free until your Sky contract ends, as long as you’ve chosen our Buy Out option.

You can also check if you can cancel without these fees. For example, if you’ve experienced extremely slow broadband, had price rises mid-contract or if you have complaints about the service.

If your Sky package includes other services like movies or sports channels, check to see if you can keep them – they’ll probably work with G.Network too. 

How to switch to G.Network from Talk Talk

At G.Network, we’re installing brand new, fibre optic connections directly to the people of London. This means our broadband is totally independent from TalkTalk. If you’re thinking of switching, you could have both services running at the same time, and you might not even have to pay for both contracts. How to switch from TalkTalk to G.Network

1) Order your G.Network full fibre broadband online

After you've placed your order, one of our team will be in touch to arrange a survey and an installation date to make sure you won’t experience any down time

2) If you’re in contract with TalkTalk, you can still switch

You can switch to G.Network today and pay nothing until your current TalkTalk contract ends*. Just choose our Buy Out product, let us know how long you have left on your current TalkTalk contract, and we’ll give you free G.Network broadband until your TalkTalk contract ends. 

3) Find your TalkTalk contract end date 

Log in to your TalkTalk account 

Under ‘My TalkTalk’, select My Package 

You’ll find your contract end date displayed here 

Screenshot this including your name in view of the screenshot. You might want to remove other personal details such as your phone number and bank details.

Send it to us in an email, with your full name and G.Network order number to buyout@g.network 

4) Give cancellation notice to your service with TalkTalk

When your G.Network service is up and running, you can cancel your contract with TalkTalk. Doing this will make sure that you don’t experience any down time.

Like many other providers, you’re required to give TalkTalk 30 days’ notice before moving on if you’re still within your commitment period. It’s likely you’ll need to pay for the remainder of your contract. But don’t worry, your G.Network service will be free until your TalkTalk contract ends, as long as you’ve chosen our Buy Out option.

You can also check if you can cancel without these fees. For example, if you’ve experienced extremely slow broadband, had price rises mid-contract or if you have complaints about the service.

If your TalkTalk package includes other services like movies or sports channels, check to see if you can keep them – they’ll probably work with G.Network too.

How to switch to G.Network from Virgin

At G.Network, we’re installing brand new, fibre optic connections directly to the people of London. This means our broadband is totally independent from Virgin. If you’re thinking of switching, you could have both services running at the same time, and you might not even have to pay for both contracts. How to switch from Virgin to G.Network.

1) Order your G.Network full fibre broadband online

After you've placed your order, one of our team will be in touch to arrange a survey and an installation date to make sure you won’t experience any down time.

2) If you’re in contract with Virgin, you can still switch

You can switch to G.Network today and pay nothing until your current Virgin contract ends*. Just choose our Buy Out product, let us know how long you have left on your current Virgin contract, and we’ll give you free G.Network broadband until your Virgin contract ends. 

3) Find your Virgin Media contract end date 

Log in to your Virgin Media account 

Select My Account 

Select ‘Check your contract details’. You’ll find your end date here. 

Screenshot this including your name in view of the screenshot. You might want to remove other personal details such as your phone number and bank details. 

Send it to us in an email, with your full name and G.Network order number to buyout@g.network 

4) Give cancellation notice to your service with Virgin

When your G.Network service is up and running, you can cancel your contract with BT. Doing this will make sure that you don’t experience any down time.

Like many other providers, you’re required to give Virgin 30 days’ notice before moving on if you’re still within your commitment period. It’s likely you’ll need to pay for the remainder of your contract. But don’t worry, your G.Network service will be free until your Virgin contract ends, as long as you’ve chosen our Buy Out option.

You can also check if you can cancel without these fees. For example, if you’ve experienced extremely slow broadband, had price rises mid-contract or if you have complaints about the service.

If your Virgin package includes other services like movies or sports channels, check to see if you can keep them – they’ll probably work with G.Network too.

Contact us to find out how to switch from your current provider.

• Only available on a 24 month contracts.
• Up to 9 months of free period (1-9 months) dependent on contract length remaining.
• New residential customers only.
• Customer is responsible for sending proof of existing contract end date to buyout@g.network referencing name and order number within 30 days of their order being processed, failure to do this will risk in them being automatically moved to our standard 24-month tariff.
• After the promotional period the price reverts to standard price.
• Free period only applied to fibre broadband and does not include connection fee, Full on Wifi and any other promotions or discounts.
• Promotion is excluded from satisfaction guarantee offer.
• Free cancellation period of 14 days from activation (as per Ofcom regulations).
• Promo is on monthly fee paid and doesn’t include add on’s, installation costs etc.
• 24-month contract starts from the day your service is activated.
• Billing will be automatically moved to our standard 24-month tariff from the day after your current contract ends.
• No other discounts / promos are permitted as part of this offer.