Survey
This identifies the best route to take our fibre from the street into your home. Your survey will be booked in when we speak to you after you’ve placed an order.
Permissions
Like any business installing cabling into a building, we need permission from the freeholder, landlord and/or managing agent. We need this to install our fibre. This is a legal agreement known as a ‘wayleave’. If you own your property, we’ll send you a template wayleave agreement at this stage or we’ll ask you for your landlord’s details and we will manage this process directly with them.
Installation
The exciting part! Once we’ve got the wayleave, our engineer can visit your property and install your full fibre broadband. Again, we’ll call you to arrange this. We’re looking forward to welcoming you as a customer and as we work through the process, we’ll be able to confirm an exact go live date.
Switch to Full Fibre today .
So you've received our letter, what happens next?
Great news, we're rebuilding London's broadband from the fibre up we are ready to connect people in your area.
We’ve got a range of tariffs that meet even the most demanding broadband needs.
Simply enter your post code below and choose one of our Full Fibre broadband tariffs based on the broadband usage in your household.
How to switch to G.Network.
While we strive to connect all of our customers as swiftly as possible, the connection to our independent, full-fibre network may involve necessary steps such as conducting a survey, obtaining relevant permissions from the landlord or freeholder, and organizing the installation.
- If you’ve already had a G.Network connection into your premises before, then you can use the existing G.Network router or ONT. All we'll need to do is set your new order live.
- If your premises has not been connected to G.Network before, then we’ll need to connect the fibre from your street to your premises.
Our installation process.
Important bits.
* 13x faster than UK's average download speed based on G.Networks Gigafast product with up to 900 Mb download speed vs 69.4 Mb UK average. Source: 2023 Ofcom UK Home broadband performance data.
^^ If you’re not 100% satisfied with our service in the first three months, you can leave without cancellation charges by providing 30 days’ notice. Our 3 month satisfaction guarantee is for new customers only and excludes 'buyout offer' promotional tariffs.