These Terms and Conditions (“Terms”) govern this Residential Free Installation Promotion (the “Promotion”). 

Definitions 

 1. “Eligible Customers”: new residential G.Network customers only. 

2. “Eligible Products”: 

• Residential Superfast 150Mb 
• Residential Ultrafast 300Mb 
• Residential Gigafast 1Gb 
• Residential Gigafast Extra 1Gb 

3. “Minimum Term”: a minimum contract term as applicable to the Eligible Product for 12 or 24 months contract terms only.  

4.  “Promotion Period”: 04 December 2024 to 23 December 2024. 

The Promotion 

Eligible Customers who purchase an Eligible Product from the G.Network website for the applicable Minimum Term during the Promotion Period will be eligible for the promotional price as set out below:  

• a. Residential Superfast 150Mb: Free installation 
• b. Residential Ultrafast 300Mb: Free installation 
• c. Residential Gigafast 1Gb: Free installation 
• d. Residential Gigafast Extra 1Gb: Free installation 

Other important terms 

1. This Promotion does not apply to any 1 month contract term. 

2. The 3-month satisfaction guarantee is applicable to this Promotion. 

3. This Promotion does not apply to monthly rolling contracts. 

4. Eligible Products purchased for a Minimum Term of 24 months can be used in conjunction with the Buyout Offer. Please see the full terms and conditions of the Buyout Offer for more details, as is available on our website.

5. Subject to section 3 above, this Promotion cannot otherwise be used in conjunction with any other offer, additional discounts or promotions. 

6. G.Network reserves the right to withdraw this Promotion at any time. 

7. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.  

8. Your personal data will be processed in accordance with G.Network’s Privacy Notice. 

PROMOTER: G.Network Communications Limited Registration Number 10057745, registered office 69 Wilson Street, London, EC2A 2BB. 

1. “Definitions”

• a. “Buyout Payment”: means the payment that the Eligible Customer will receive once this has been approved by G.Network, subject to the Terms set out below.
• b. “Eligible Customers”: means a new residential G.Network customer, and subject to the Terms set out below.
• c. “Eligible Products”: means any residential broadband products available on the G.Network website and purchased by the Eligible Customer for a minimum 2-year contract term. 
• d. “Portal”: means the G.Network portal where Eligible Customers can upload documents requested by G.Network.

2. “The Buyout Offer”

Eligible Customers who purchase an Eligible Product and meet the Eligibility Criteria, may receive up to £150 towards any early termination charges payable when ending their existing broadband agreement before the end of that agreement’s minimum term.

3. “Eligibility Criteria”

To be eligible to submit a claim to receive the Buyout Offer, you must:

• a. have an existing agreement with another service provider for residential broadband services and still be within your minimum term;
• b. have been charged an early termination charge by your existing service provider for ending your agreement with them before the expiry of the minimum term;
• c. register for the Buyout Offer, as set out in clause 4 below, within 14 days of purchasing an Eligible Product and before your G.Network service is activated; and
• d. provide a copy of your final bill via the Portal or by email to G.Network’s customer service at customerservice@g.network, as detailed below.  

4. “How do I claim the Buyout Offer”

• a. You will receive an email from G.Network to register for the Buyout Offer once you have purchased an Eligible Product from G.Network. Once registered, a confirmation email for successful registration will be sent to you. The Buyout Payment will not be processed automatically as part of the purchase of the Eligible Product.
• b. To validate a claim for the Buyout Offer, you must have registered a claim and you will be asked to provide a copy of your final bill, within 45 days of your G.Network service being activated.  
• c. The final bill must:
• i. clearly and distinctly show the early termination charges payable;
• ii. contain the same name as the name that is on the G.Network order;
• iii. be for services at the same address for which the Eligible Product is purchased, except where you are moving home, in which case, additional proof will be requested; and
• iv. not pre-date the date that your G.Network order was completed.
• d. Where your existing agreement is for a bundled service which includes other services such as: TV, Telephone, and Mobile services, you will only be eligible to receive a Buyout Payment where such bundled service includes a broadband service. 

5. “How much will my Buyout Payment be?”

• a. The Buyout Payment will be the lesser of: £150, or, the actual early termination charge charged by your existing service provider.  
• b. If approved, and your service is activated with G.Network, the Buyout Payment will be made via BACS to a UK Bank Account which must be in the same name as the G.Network account holder.

6. “Other important terms”

• a. We recommend that you do not cancel your agreement with your existing service provider until your service is active with us.  
• b. The 3-month satisfaction guarantee does not apply to this offer.
• c. You must have an active Direct Debit set up with G.Network.
• d. This Buyout Offer cannot be used in conjunction with any other offer, additional discount, or promotion, unless expressly specified in the terms and conditions of that other offer, discount, or promotion.
• e. The Buyout Offer excludes any other charges not referred to in these Terms, such as standard notice period payments, unpaid bills or non-broadband service charges.
• f. G.Network reserves the right to withdraw the Buyout Offer at any time.
• g. G.Network reserves the right to cancel your Buyout Offer if the Eligible Product purchased cannot be activated within 2 months of purchase.  
• h. These terms and conditions shall be governed by English law and the English courts shall have exclusive jurisdiction.
• i. All G.Network services are provided subject to the G.Network’s Residential Terms and Conditions for the supply of services, as is available on our website.
• j. Your personal data will be processed in accordance with G.Network’s Privacy Notice, as is available on our website.

7. “When will I receive my Buyout Payment?’’

• a. Once you have made a successful claim, in accordance with these Terms, your details will be provided to our partner, MLP, to receive the Buyout Payment. MLP will email the email address associated with your G.Network account to request your bank account details.
• b. Your Buyout Payment may only be made to the person named on your G.Network account. 
• c. You will have 30 days from the date of receipt of the email from MLP to enter your bank account details. 
• d. Once you have provided your bank account details, your Buyout Payment will be made within 10 working days and you will be notified via email once this has been paid. Your Buyout Payment should arrive in your account within 3-5 working days from the date of payment.

PROMOTER: G.Network Communications Limited Registration Number 10057745, registered office 69 Wilson Street, London, EC2A 2BB

This campaign is fulfilled and managed by The Marketing Lounge Partnership (MLP), The Cowshed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG.

Gigafast Extra bundle includes Gigafast Full Fibre broadband, 1 Fixed IP address and Full-On WiFi. Full-On WiFi is only available to customers in areas with Nokia OLT/ ONT. 

New customers can terminate their service within the first three months without cancellation charges by providing a 30-day notice. Certain Promotional Products and Offers are excluded, see specific offer terms for details.

G. Network's satisfaction guarantee is up to four times longer compared to the average offered by BT, Sky, Virgin Media, Talk Talk, Vodafone, Plusnet, and EE. This claim has been independently verified by FDM.

13x faster than UK's average download speed based on G.Networks Gigafast product with up to 900 Mb download speed vs 69.4 Mb UK average. Source: 2023 Ofcom UK Home broadband performance data.

G.Network's Market Beating Price tracks the prices of major providers (as defined by Ofcom) to provide you with better-than-market average prices, which are independently verified by FDM. Terms and conditions apply.

See the standard price list of our prices and charges.