Getting you connected
When you buy with G.Network, you get a dedicated Customer Delivery Manager who’ll look after you from the order through to the connection. Whilst we try to connect all our customers as quickly as possible, getting connected to our independent, full fibre network can take up to 2 months.
We’ll aim to call you within 5 working days of placing your order to talk you through the process. We recommend that you don’t cancel your existing broadband until you have an estimated install date from us.
A typical installation process will follow the below steps:
This identifies the best route to take our fibre from the street into your home. Your survey will be booked in when we speak to you after you’ve placed an order.
Like any business installing cabling into a building, we need permission from the freeholder, landlord and/or managing agent. We need this to install our fibre. This is a legal agreement known as a ‘wayleave’.
If you own your property, we’ll send you a template wayleave agreement at this stage or we’ll ask you for your landlord’s details and we will manage this process directly with them.
The exciting part! Once we’ve got the wayleave, our engineer can visit your property and install your full fibre broadband. Again, we’ll call you to arrange this.
We’re looking forward to welcoming you as a customer. and as we work through the process, we’ll be able to confirm an exact go live date.