Step by Step guide to switching your router
This guide will take you through the process for replacing your existing router with your new Nokia router.
Step 1: Disconnecting your old device
To disconnect your old Huawei router simply turn off the power on the back of the device by pressing the power button.
Once the power is turned off you can remove the green fibre lead by gently pulling on it.
Be careful when disconnecting as the fibre lead emits an invisible laser light which you should avoid looking directly into.
Step 2: Connecting your new device
To connect your new Nokia device you’ll first need to remove the protective black dust cap to reveal the green fibre plug socket.
You’ll then need to connect the fibre cable to the router. The green fibre cable has a notch in it. Make sure this lines up with the notch on the fibre port, then gently push the fibre in.
After this is connected you then need to plug in the power cable and your new router will turn on and connect within 30 minutes.
Finally, connect your computer or device to the new Wifi network name shown on the back of the Nokia router. The password for this connection is on the router. If, after 30 minutes, you still do not have connectivity please contact our dedicated migration support line on 020 3909 4555.