The home gateways provided by G.Network come with 4 LAN (Local Area Network) port's which can be connected via Ethernet cables to four separate devices. If you require more ports than this you will need to purchase an Ethernet switch, this will increase the number of ports available to you. When connecting an Ethernet switch into a network it is very important to avoid accidentally causing loops. You will only need a single cable between the router and the switch, and you should ensure you don't inadvertently connect ports on the same switch together.

Firstly you need to identify the wireless network name (known as an SSID) and wireless password. If you haven't changed these then they should be shown on the sticker on the back of our home gateway.s

For residential routers provided by G.Network you can follow the procedure below. If you have provided your own router you will need to consult the documentation for your device.

You can set you own network by connecting to your routers web interface. To do this open your favourite browser and type the following in the address bar:

This should bring up a login page. The default username and password for the router should be written on the back.

To change the wireless details first select 'WLAN', then choose either the 2.4Ghz or 5Ghz wireless 'basic network settings' tab:


From here you should be able to change both the SSID and the password, as well as configure other wireless settings.

Don't forget to hit the 'Apply' button after you have made your changes.

Our residential gateways come with four 10/100/1000Mbps Ethernet ports. This allows you to plug in upto four devices via Ethernet cables at speed of up to 1Gbps. You can increase the number of cabled devices connected to your router buy purchasing an Ethernet Switch.

The other option is to connect wirelessly. Our routers support the following wireless standards:
o IEEE 802.11 b/g/n (2.4G)
o IEEE 802.11 a/n/ac (5G)

The default Wireless SSID and password should be written on the back of your router.

For residential users G.Network provide a Huawei Echolife router, with a built in wired and wireless connectivity.

For our business customers we provide an ONT (Optical Network Termination) which will give you a single RJ45 Ethernet connection into which you can connect your own hardware (typically a Router or Firewall). Our ONT acts as a media converter changing the optical connection into a Copper Ethernet one.

To add a port forward to the router simply select the 'forwarding' tab. Choose 'Port Mapping Configuration', then click 'add':


Under type you can either select 'User-defined' or 'Application', the latter presents you with a list of commonly forwarded applications. The former allows you to define your own ports to forward, to do this click the 'Add' button at the bottom of the page.

o Mapping Name - An identifier for your port forward o WAN Name - The WAN interface you want the mapping to apply to (should be automatically selected). o Internal Host - The IP address of the device you want to forward a service to o External Source IP (optional) - Gives you the option to lock the port forward down to a particular IP address or subnet. This is not required.

By default all IP addresses are assigned dynamically via DHCP. If required we can create a static binding, which will bind a particular IP address to your devices MAC address. The delivery method stays as DHCP, however you will always receive the same IP address provided you don't change your termination device.

If you wish to provide your own router then we are able to place our equipment into 'bridged mode' this essentially turns our equipment into a media convertor, which will transparently send all traffic to your device.

Our routers support the latest 802.11ac wireless standard allowing for speeds upto 1300Mbps. They support the 2.4Ghz, and 5Ghz frequencies, and use 3 x 3 MIMO radio's. They are also backwards compatible with the older 802.11n and 802.11g standards so older devices will be able to connect.

Unlike many providers our infrastructure is entirely fibreoptic, making speeds much more reliable than older, copper based, infrastructures. As such the vast majority of slow speeds faults reported to G.Network are actually caused by factors outside our control, most commonly by issues with wireless connectivity.

To accurately test your Internet speeds follow our guide here (Hyperlink).

The speed and reliability of your wireless connection are influenced by a large number of factors. Distance from the Wireless access point is one, as well as anything that sits between you and the access point. A concrete or stone wall sitting between you and the access point will result in reduced performance and could block the connection altogether. Another factor to consider is interference from other wireless access-points, there are only a handful of available frequencies wireless access points can use, so in densely populated areas these access points will often have to fight over the same frequencies.

DSL lines use copper cables to connect from your house back to the local exchange. Even the very new VDSL services that advertise themselves as 'fibre', such as BT's infinity product, still use copper cables from the local street cabinet into your premises.

Copper cabling does not lend itself to long distance communications for two reasons, interference and impedance. A copper cable acts like a radio antenna, absorbing electromagnetic waves, which can interfere with your internet signal. As a copper line becomes longer this effect is magnified, and the electrical resistance on the line weakens the signal.

To compensate for the interference and weakened signal DSL services reduce the speed on the line as it gets longer. At approximately 6.3km long is becomes impossible to run a DSL service over a copper line, it's just too long.

Light is not subject to electromagnetic interference, and the signal degradation is much less pronounced than with copper. As a result our fibre lines can be 20km long with no degradation in speed whatsoever!