Following the government’s announcement that London is moving into Lockdown, we want to reassure all our customers that G.Network continues to operate as usual. We have seen no impact on our network, and our visits to customers’ properties can also continue.
The safety of our customers and staff remains our top priority, so here are the steps we’re taking to help everyone at this difficult time:
- we’re regularly reminding all of our staff about the ‘Hands Face Space’ message from the NHS
- we’re equipping our teams with high-grade PPE
- we’re asking all customers to confirm that they are not symptomatic, and have not been exposed to Coronavirus, before a member of staff visits.
We will continue to keep a close eye on evolving government guidance in the weeks ahead and update this page regularly.
Our brand-new full-fibre broadband network was designed to support even the most demanding data use. We’re constantly monitoring our connectivity to ensure that, at this critical time, you stay connected. We’re confident that we can maintain any service level agreements in our customers’ contracts, and our network engineers will respond quickly to any reports of connection issues. We’ll do everything we can, as fast as we can, to keep you connected.
We’ve introduced a new low cost tariff for residential customers. Any new customer can sign up for the 150 Mbps package for just £22 per month. The package comes with £0 connection fee and uncapped data. For more detail, please visit https://www.g.network/home-broadband/.
All G.Network connections come with unlimited data use as standard.
Keeping us safe, to keep you safe
We’re very closely monitoring the wellbeing of all our G.Network staff. If one of our team does need to visit your property, you can rest assured that, to the best of our knowledge, it’s fine for them to do so. We’re also equipping them with high-grade personal protective equipment (PPE) to ensure that there’s an even lower risk of transmitting the Covid-19 virus. We’re also keeping them up to date on the guidelines around social distancing and hand washing, and we’re ensuring they have everything they need to work safely.
To keep you safe, we also need to make sure they’re as safe as possible. So our teams will ask you to confirm, in person and in writing, that there is nobody in your property who is unwell before entering.
Getting in touch
For customers or members of the public with any questions related to our Coronavirus response, please don’t hesitate to contact us on 0800 086 1148 or email@example.com.
For journalists and members of the media, please contact firstname.lastname@example.org or call 020 8106 8722. Please note that our press office can’t answer customer enquiries.