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Customer Support Engineer Hybrid working available 
The Customer Support Engineer will be responsible for logging and resolving customer faults or queries&nbsp; of a technical nature. Demonstrating a customer-focused approach to providing exceptional service and experience to G.Network's customers, as well as for acting as a customer advocate within the company.
What you'll do:
<ul>
<li>Offering immediate assistance to customers with technical supports queries, relating to their internet connectivity provided by G.Network</li>
<li>Providing quick and outstanding customer support through all communication channels</li>
<li>Maintaining clear, accurate customer records and case updates on any and all issues logged.</li>
<li>Work effectively within a team resolving all outstanding issues in order to prevent complaints and provide an exceptional customer experience</li>
<li>Raising support cases for customers to resolve any issues they may have relating to services they have purchased</li>
<li>Escalating cases when required and in a timely manner so that the customer&rsquo;s fault can be resolved.</li>
</ul>
Skills, experience and qualifications (required):
<ul>
<li>Strong work ethic with an ownership mindset and a positive &ldquo;can-do&rdquo; attitude</li>
<li>Team player who is patient and works well under pressure</li>
<li>Excellent oral and written English skills as well as impeccable communication skills (able to maintain professional and effective, yet friendly communication with customers)</li>
<li>Be able to multi-task, enjoys problem-solving and have a solution-focused mindset</li>
<li>Be comfortable working in a fast-paced environment where the customer is the top priority</li>
<li>Passionate about building great relationships with our customers and other teams in the company</li>
<li>Enjoy working towards targets</li>
<li>Be adaptable to change and flexible in your approach</li>
<li>Have a positive attitude and a willingness to learn</li>
<li>An interest in networking and troubleshooting issues until resolution</li>
</ul>
Skills, experience and qualifications (preferred):
<ul>
<li>Previous experience in a customer facing support environment is preferred, but not essential</li>
<li>Network+, A+ certification or similar experience desired, but not essential</li>
<li>Knowledge of current internet technologies, IP addressing, DHCP, Wi-Fi and troubleshooting</li>
</ul>

Technical Customer Support

Lesley-Ann De Vos

Alex Farrington

Annabel Honour

Lee Simon

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Customer Support Engineer

London, W1

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Hybrid working available

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